Modern Mississauga Presents Ask The City - My street light is out, who do I call?

Modern Mississauga and the City of Mississauga have come together to present an ongoing series called “Ask The City.”
We’ll share relevant information here and answer your questions about our city.

Today’s question deals with what to do if you notice a street light in your neighbourhood is not working. 

My street light is out, who do I call? 

The City of Mississauga has more than 50,000 street lights.  Maintenance of street lighting is contracted to Alectra Power Services Inc. For street lighting maintenance or repair requests such as lights out or damaged poles, you can fill out the online form available on Alectra’s website or call their Help Line at 905-566-2718. 

Notice a street light on during the day? The City has updated its street lights by converting the old system to Light Emitting Diode (LED) street lights. These new street lights have significantly reduced maintenance costs and energy consumption for the City.  They also increase safety, visibility and reduce light pollution in the sky. 

The LED street lights within the City are controlled by a wireless network so that they can communicate with each other and to central controllers. The lights are programmed to turn “ON” and “OFF” based on sunrise and sunset times. When a LED light remains ‘ON’ throughout the day, it is likely because they have lost communication to the central controllers. As a safety feature, the LED lights are programmed to turn themselves ‘ON’ until communications is restored.

For general street lighting inquiries, you can always contact 3-1-1 (or 905-615-4311 outside city limits).

If you’ve got a question about the City, we want to hear from you.
Please send your questions to info@modernmississauga.com with “Ask The City” in the subject line.